Return Epic Armoury Australia

Click here for our Returns & Warranty Policy

Please provide as much detail as possible:

To process an exchange or refund please contact us using the contact form and provide the following details:

• Reason for your return request.
• If your return is due to breakage, please describe the incident in detail inclusive of what any other player interactions that may have occurred at the time of breakage.
  Please provide clear photo documentation of the breakage to the reply email we send (initial contact form will not allow photo uploads).
• The order number relating to the original order (located on right side of invoice above the date field and in your order confirmation email).
  If you did not purchase through the website, we require another form of proof of purchase, such as Square or EFTPOS receipts that we provide when attending events.

If we assess that it is a breakage covered by warranty conditions, or you are returning incorrect clothing or missent item, we will contact you shortly and request you send the item(s) back. We will then repair or replace the item(s), or where a replacement is not possible send you store credit to the value of the item(s). A refund in place may be offered at the discretion of the retailer.

We recommend returning the item(s) via Australia Post or Interparcel, and then providing us with the courier tracking number.

If you don't have an order number please write "N/A" for not applicable in this field and add the purchase details in the comments section.

Any returns that require manual handling on our end to be fit for sale again may be subject to a restocking fee of up to 10%.